FAQ
1. How do I pay for my 4G services?
How To Make Payment On NetAccess Selfcare Portal.1. Browse to netaccessint.com
2.click on selfcare.
3.Put in your user ID and password (your user ID is same as password).
4.Click on SIGN IN. This takes you to your dashboard.
5.On the left-hand side of your dashboard, Click on make payment, a dialogue box will pop up with 2 options.
› Option 1: Pay using Gateway
› Option 2: Pay using Quickteller.
6.Select your preferred option of payment.
If you select Option 1:
Pay using Gateway, type the amount you want to pay in the box marked amount, tick the small box to accept terms and conditions and click on confirm. This will take you to the Interswitch Payment Gateway where you put in your card details.
› Option 1: Pay using Gateway
› Option 2: Pay using Quickteller.
6.Select your preferred option of payment.
If you select Option 1:
Pay using Gateway, type the amount you want to pay in the box marked amount, tick the small box to accept terms and conditions and click on confirm. This will take you to the Interswitch Payment Gateway where you put in your card details.
For Option 2: Pay using Quickteller
› Click on Quickteller right below the first option. You will be redirected to Quickteller/netaccess page. Type in your Email/phone number, User ID and select RENEW from the listed options.
› Click on continue.
› On the next page, put in your card details and complete the payment process.
› Click on Quickteller right below the first option. You will be redirected to Quickteller/netaccess page. Type in your Email/phone number, User ID and select RENEW from the listed options.
› Click on continue.
› On the next page, put in your card details and complete the payment process.
2. How to check your data balance on selfcare
› Browse to www.netaccessint.com› Click on selfcare.
› Type in your username and password (same as your sim number).
› Click on my account.
› Scroll down to data allowance and click on it.
3. What happens to my account data balance at the end of the expiry date?
› You can carry over your data balance into the next renewal circle if you renew before expiration on the capped data plans.4. Can I request for a change of my Subscribed package?
› Yes. This request should be made at the end of your payment cycle i.e after the 30th day for monthly packages or after the data allotted has been used up as a downgrade would mean losing unused data Service package. Upgrades can be done anytime by simply notifying our customer service team or changing plan on the selfcare.5. Do you have service plans for Unlimited Data?
› We have various unlimited plans for our LTE clients and our enterprise solutions.6. What should I do if am unable to connect to the internet?
› Please check if your data has been exhausted or expired.› Please visit netaccessint.com to confirm account status.
› If subscription is still active and unable to connect, ensure that the light indicators on the device are on.
› Please check if the wifi light is blinking.
› If problem persists, please contact our customer service for quick resolution.